We’re here to help.
Most questions are answered in the docs: getting started, licenses and computers, and the SmartScreen and antivirus prompts. If yours isn’t, write to us.
Report a bug from Thoth
Open Settings → Submit error report. No automatic screenshot or crash upload is sent.
- Describe what happened, the steps to reproduce it and what you expected.
- Attach up to five images you choose. Remove passwords, private records and other sensitive details first.
- Choose whether to include device diagnostics and recent errors. Review the report data and each image before sharing.
- If online submission is available, confirm that you reviewed the report, then submit. Keep the report reference so support can find it.
- If sending is unavailable or fails, choose Save report ZIP and email it to the address below. Saving the ZIP itself does not send anything.
Diagnostics can include app and operating system versions, architecture, runtime versions, uptime, screen sizes and scaling. Recent errors are optional and filtering is best-effort. Never include license keys or passwords.
Please include
- What you were doing, and what happened instead (a screenshot helps).
- Your Thoth version: Settings → Data & about.
- Your Windows version, and whether the computer is managed by an organization.
- For a license problem: the email address on your account. Never send the license key itself in an email you don’t need to.
- For a capture problem: the program you were recording, and the Diagnostics page under Settings, which shows what Thoth’s capture module can see.
Your account
Plan, license key, computers and help centers are on your account page.
Report a help center
Phishing, malware or something that shouldn’t be online: report it here.
Security
Found a vulnerability? Email the address above with “Security” in the subject. Our security policy says what to expect and what’s allowed.