Browse the docs
How-to
Report a problem with screenshots and diagnostics
Make a report you can review before it goes anywhere: what happened, the steps, optional screenshots and diagnostics.
- Plan
- Free
- Reading time
- 2 min read
- Checked against Thoth for Windows on
- October 26, 2026
Thoth has no analytics and sends no crash reports by itself. When something goes wrong, you write a report, see exactly what is in it, and decide whether to send it.
- 1
Open Submit error report
Go to Settings → Submit error report.
- 2
Describe it
Give a short title, say what went wrong, the steps that caused it and what you expected. Add how often it happens, and a contact email if you want a reply.
- 3
Attach pictures if they help
You can attach up to five images you choose (PNG, JPEG or WebP, 5 MB each, 15 MB in all). Thoth never takes a screenshot or attaches one by itself. Blur anything private first.
- 4
Choose the diagnostics
Diagnostics adds the app version, Windows version, screen sizes and scaling and how long Thoth had been open. Recent errors adds the last errors, with common secrets filtered out. Both are optional and you see them before they go.
- 5
Save or send
Save report ZIP writes the report where you choose and sends nothing. Where sending is available, you confirm that you reviewed the data before it is submitted.
Don’t put secrets in a report
Leave out passwords, license keys and anything private. No database or credential file is ever added to a report.
A question about your account, plan or help centers#
Sign in at my.usethoth.app and choose Support at the bottom of the sidebar. Pick what it is about, write your message, and send it. You don’t need to say who you are or look up any ids: Include my account details is ticked by default and attaches your name, email, account and workspace ids, role, plan and a few counts, so we can find your account straight away. It never includes the contents of your guides. Untick it to send only the message. You get a reference by email, and we reply to your account address.
You can also write to support@usethoth.app. The support page says what to include. Settings → Diagnostics shows what Thoth sees of your monitors and Windows, which is the first thing support will ask for.