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How-to
When a payment fails
What happens when a card payment for Pro or Team doesn’t go through, and how to fix it from your dashboard.
- Plan
- Pro
- Reading time
- 1 min read
- Checked against Thoth for Windows on
- October 26, 2026
If a renewal can’t be charged, Stripe, who handles our payments, emails the billing address and tries again over the following days. At my.usethoth.app a notice appears at the top of every page for the owner and billing admins, saying whether a payment failed or an invoice is overdue. Other members of a team see a short note asking them to tell whoever runs billing.
- 1
Open the notice
Sign in at my.usethoth.app. The notice is at the top of the page.
- 2
Update the card, or pay the invoice
Choose Update payment method to put in a new card on Stripe’s own page, or View unpaid invoice to pay the invoice that is due. Both open Stripe, never a page that asks for card details on our site.
- 3
Check it went through
Payments usually show within a minute. Choose Refresh status; the notice goes away once Stripe confirms the payment.
What keeps working#
License keys already on your computers keep working until they expire, and your guides are never touched. While a subscription is unpaid, paid cloud features such as extra help centers, private help centers and backup may be unavailable, and a private help center shows “unavailable” rather than ever being made public. Everything comes back when the payment goes through. If it doesn’t, contact support@usethoth.app.