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Worked example
Launch a self-service help center
Turn thirty guides into a branded, searchable website customers can use without writing to you.
- Plan
- Pro
- Reading time
- 1 min read
- Checked against Thoth for Windows on
- October 23, 2026
The situation
Pinecrest’s patients keep phoning to ask how to log in to the new appointment portal. You have thirty guides, but they’re on one PC.
What you end up with: A website with a search box, a page per topic and per guide, your logo and color, and a click-through demo for the common tasks.
- For
- Support and product teams
- Takes about
- 2 hours
- 1
Group guides into topics
Each folder becomes a topic on the help center. Make folders like
Logging in,Appointments,Billing. Name guides as tasks:Reset your password, notPassword stuff. - 2
Write for customers
Give each guide an introduction of one sentence. Skip internal steps with Skip in export. Mark internal guides Keep off websites. Run Check this guide and fix every personal-info and untitled-step item.
- 3
Publish to Thoth Cloud
In the app open Settings → Integrations → Thoth Cloud, choose Publish guides to a help center, create the help center with its address under thothdocs.com, choose the whole library and publish. See Turn guides into a help center.
- 4
Set your brand
At my.usethoth.app open Help centers, choose the site and its Branding tab. Add your logo, favicon, color, font and footer, with a support link and phone number visitors can click. Changes go live right away.
- 5
Share the address
Link to it from your app and your email signature. To keep it to the people you choose, open its Access tab and choose Only people I allow.
Keep it fresh#
- Give each guide a Guide owner and a review interval, and watch Needs review. See Review reminders.
- When a guide changes, publish it again. Guides already on the help center are updated in place, and only the pictures that changed are uploaded.
- Search is built in: visitors can find a guide without knowing which topic it is in.